RETURN & EXCHANGE POLICY

We want you to feel confident when shopping at Luxlirk.

If you are not completely satisfied with an eligible purchase, you may request a return or exchange within 15 days in accordance with the conditions below.

15-Day Return & Exchange Period

Eligible items may be returned or exchanged within 15 days of delivery.

To request a return or exchange, please contact:

customer@luxlirk.com

Please include:

Your order number
The item you wish to return or exchange
The reason for the request
Photos of the item when relevant

Please contact us before returning any product. Returns sent without prior authorization may not be accepted.

Return Eligibility

To qualify for a return or exchange, the item should generally be:

Unworn
Unwashed
Unused
Undamaged
Free from stains, odors, makeup, deodorant, perfume, or other signs of wear
Returned with original tags attached where applicable
Returned in its original or suitable protective packaging

We reserve the right to decline returns that do not meet these conditions.

Items That May Not Be Eligible for Return

For hygiene, safety, or practical reasons, certain products may not be eligible for return unless they arrive defective, damaged, or incorrect.

These may include:

Worn or washed clothing
Items with removed or damaged tags
Items showing signs of use
Intimate or hygiene-sensitive products where applicable
Final-sale or non-returnable items clearly identified on the product page
Gift cards where applicable
Customized or personalized products where applicable

Any product-specific return restrictions will be displayed where relevant.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at customer@luxlirk.com.

Please provide your order number and clear photographs showing the issue.

After reviewing the information, we will work with you on an appropriate solution, which may include a replacement, exchange, or refund where applicable.

Exchanges

If you wish to exchange an eligible item for another size, color, or style, contact our customer service team within the 15-day return period.

Exchange availability depends on current inventory.

If the requested replacement is unavailable, we may offer an alternative solution or refund where appropriate.

Refunds

Once an approved returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider.

Original shipping charges may be non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

Return Shipping

For eligible approved returns or exchanges covered by our 15-day free return and exchange policy, applicable return arrangements will be provided by our customer service team.

Please contact us before sending the item back so we can provide the correct return instructions.

Do not return products to an address found on the original package without authorization, as the shipping origin may not be the designated return location.